KB2104010701 - How to allow IT admin accessing the phone remotely

Owned by Valdy
Last updated: Oct 07, 2021
2 min read

This knowledge base is created for the users who need an Information Technology (IT) help by allowing IT admin to access the phone remotely. The IT Administrator uses a Splashtop SOS as a remote access application.

Instructions

iOS

Step-by-step guide:

  • Prior giving access remotely to the IT technician, close all running applications on any screens. User also needs to know the Apple ID and password to access the Apple Store.

  • Open the App Store application.

 

  • Under Search field, type in Splashtop SOS.

 

  • Tap the Search button.

 

  • Next to the Splashtop SOS app, tap the GET button. Once the app being downloaded, tap the Open button.

  • Wait for few seconds until 9 digits code appears.

     

The code will be generated randomly.

  • Share the code with the IT technician.

  • Once the technician connected to the device, tap the button and start broadcast to share the screen.

 

  • Under the Screen Broadcast window, ensure the Splashtop SOS been ticked and then tap the Start Broadcast.

     

  • The technician will see the screen.

Only the phone user can control the device. The technician is not be able to control of the device.

  • Once it’s done, back to the Splashtop SOS application and tap the Disconnect button.

 

Android

TBA