KB2304013001 - How to check, login, upload and check the upload status of the document into Citrix ShareFile
This article outlines the process to check, log in, upload and check the upload status of the document into Citrix ShareFile. Citrix ShareFile is a cloud service similar to Microsoft OneDrive or Google Drive or Dropbox.
Instructions
Check the login
Ensure that you have logged in to the Citrix ShareFile.
Check the ShareFile icon on the taskbar.
Click the top arrow to see the details.
If you find the icon has an asterisk (below), it needs to log in.
Login
To log into Citrix ShareFile, click the Citrix ShareFile icon, and it will launch the Citrix ShareFile window below.
Click the Sign in button.
Under the Subdomain, enter the subdomain accordingly.
Contact the Administrator if you don’t know the subdomain is.
Then click the Continue button.
Enter the email and password. Then click the Sign In button.
Select the Multifactor Authenticator option that you have.
Enter the verification code. Then, click the Verify button.
On the Welcome to ShareFile window, ignore this and click the Dismiss button.
Check the Citrix ShareFile icon again on the taskbar.
Upload the Document
After checking the login procedure above, click the Windows Explorer icon on the taskbar.
On the left-hand side of Windows Explorer, click the ShareFile (S:).
On the main section of the Windows Explorer, you will see the Favourites, Personal Folders and Shared Folders.
Personal Folder is where the personal folder is, while Shared Folders is where the company shared folder.
Select the folder option accordingly, i.e., Personal Folders or Shared Folders.
To upload the document, drag the existing document from the computer to this selected folder. Or create a new file within this folder.
Check the upload status
As this involving the cloud service, it is good practice to check the upload status of document on Citrix ShareFile whether it’s upload successfully or not.
Click the Citrix ShareFile icon again.
On the Recent Files tab, ensure the upload the document appeared on this section.