This troubleshooting covers three problems in relation to the instability of the internet connection, no internet connection, and reauthentication.
1. Problem
| Info |
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On Windows Explorer, under This PC, not be able to see to Citrix Files - S: drive. This issue is related to the instability of the internet connection. |
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| Note |
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If there is no icon appeared on the bottom right corner, reboot the machine. |
This completes the task.
2. Problem
| Info |
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On the taskbar, the Share File icon has an exclamation mark symbol next to it. This is related to no internet connection. |
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| Info |
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If the version below 19.12.27.0, please contact the IT Administrator. |
Verify the Share File icon at the bottom right corner taskbar
by clicking the
ensure Share File icon appeared with an exclamation mark.
Click the icon with a single click.
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Check if the machine has an internet connection.
Click again the Share File icon and verify the exclamation mark exist or not.
This completes the task.
3. Problem
| Info |
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On the taskbar, the Share File icon has an exclamation mark symbol next to it. This is related to authenticate to the Citrix Files. |
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Solution
Step-by-step guide:
Verify the Share File icon at the bottom right corner taskbar
by clicking the
ensure Share File icon appeared with an exclamation mark.
Click the icon with a single click.
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Enter the subdomain and click the Continue button.
| Info |
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The subdomain is the same as the company domain name without .com.au. Contact the Administrator to find out more about this. |
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