This troubleshooting covers three problems in relation to the instability of the internet connection, no internet connection and reauthentication.
Problem
| Info |
|---|
On Windows Explorer, under This PC, not be able to see to Citrix Files - S: drive. This issue is related to the instability of the internet connection. |
Solution
Step-by-step guide:
Check the version of Citrix Share File for Windows client by clicking the Settings > Apps and Features > Citrix Files.
Verify the version is above 19.12.27.0
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| Note |
|---|
If there is no icon appeared on the bottom right corner, reboot the machine. |
This completes the task.
Problem
| Info |
|---|
On the taskbar, the Share File icon has an exclamation mark symbol next to it. This is related to no internet connection. |
Solution
Step-by-step guide:
Click the icon with a single click
...
Check if the machine has an internet connection
Click again the Share File icon and verify the exclamation mark exist or not.
This completes the task.
Problem
| Info |
|---|
On the taskbar, the Share File icon has an exclamation mark symbol next to it. This is related to authenticate to the Citrix Files. |
Solution
Step-by-step guide:
Click the icon with a single click
...
Click the Dismiss button.
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This completes the task.
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