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Check the version of Citrix Share File for Windows client by clicking the Settings > Apps and Features > Citrix Files.
Verify the version is above 19.12.27.0
| Info |
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If the version below 19.12.27.0, please contact the IT Administrator. |
Verify the Share File icon at the bottom right corner taskbar
by clicking the
ensure there is no NO ShareFile icon appeared
Click the Share File icon. This will initiate the Share File application.
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Wait for a few seconds.
Check the Share File icon at the bottom right corner taskbar
by clicking the
ensure there is the ShareFile icon appeared.
| Note |
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If there is no icon appeared on the bottom right corner, reboot the machine. |
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Solution
Step-by-step guide:
Check the version of Citrix Share File for Windows client by clicking the Settings > Apps and Features > Citrix Files.
Verify the version is above 19.12.27.0.
| Info |
|---|
If the version below 19.12.27.0, please contact the IT Administrator. |
Click the icon with a single click.
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Check if the machine has an internet connection.
Click again the Share File icon and verify the exclamation mark exist or not.
This completes the task.
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Click the icon with a single click.
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Click the Log In button.
The login pop up.
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Enter the subdomain and click Continue button.
| Info |
|---|
The subdomain is the same as the company domain name without .com.au. Contact the Administrator to find out more about this. |
Enter the email and password.
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Enter the verification code.
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The verification code comes from the mobile device or landline number. This depends on how the authentication set up previously.
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